Terms & Conditions
USE OF THE SITE
Certain services and related features on our website may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.
Every user of our website is solely responsible for keeping your login ID and password safe and secure. You are entirely responsible for all activities that occur under your account, whether or not authorised by you.
You shall notify us via our website immediately of any unauthorized use of your account. We will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
A contract is formed once your order has been accepted by our website. You acknowledge that you are aware of the contents of and agree to be bound by the Terms and Conditions herein.
POINTS AND ORDERS
Points and availability of items may be changed at any time without notice. The points at which you agree to exchange the items is the points stated on our website at the time you place your order. You may be asked to provide additional verifications or information, other than phone number and address, before we accept the exchange. Points value for the items shall be made in full before physical delivery.
We are determined to provide the most accurate points information on our website to our members. In any case where the point of an item is not displayed correctly, our website reserve the right to refuse or cancel any order. In the event that the point of an item is mistagged, we may either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your point has been deducted.
We will arrange a courier on your behalf, deliver the exchanged items to the place designated by you and agreed to via our website. Please note that the duration for delivery as quoted on our website is only an estimated delivery period and shall not be construed as a guarantee. Please allow for at least 7 working days after which you may contact us or send us an enquiry for tracking purposes. A fully traceable delivery service is available.
No cancellation of order or refund will be entertained, unless the item you have exchanged is out of stock. We will notify you as soon as possible if the item that you want to exchange is out of stock. You can either replace the item with item(s) of same amount or we will make a refund on the points value of the unavailable item.
Once a item has been exchanged, it cannot be exchanged for other item or returned except for the following:
Items received are different from what is stated on the statement; i.e. wrong items are delivered.
ACCEPTANCE OF ITEMS
Unless you have notified us of any incorrect/incomplete items received for your exchange within three (3) days, the items shall be deemed to have been accepted by you as being in good condition and in accordance with the Contract.
SECURITY AND PRIVACY
Your privacy is important to us. Therefore, our website pledges to be responsible when gathering your personal information and to protect your privacy in every possible way.
Generally, we use your information for administrative purpose like processing, confirming, fulfilling and completing your order. If there is any change of item availability, we will use the information provided by you to contact and notify you of the changes. Our website will not disclose your personal information without your prior consent.
1. Should there be any incorrect/incomplete items received on your exchange, our website shall have no liability to you unless being notified within three days upon receiving the item(s).
2. Any service response or delivery duration stated in our website are estimation only and we shall not be liable for any direct or indirect loss or damage arising from its failure to meet such response or delivery duration.
3. Any typographical error in our website, quotation, point list, statement or other documents issued by us shall be subject to correction without any liability.
4. We do not warrant that this website, servers or email sent from us are free of viruses or other harmful components.
COPYRIGHTS AND TRADEMARKS
You acknowledge and agree that we retain ownership of all intellectual property rights of any kind related to us and its services, including applicable copyrights, trademarks and other proprietary rights. All the website design, including, but not limited to text, graphics, images and underlying source code shall remain the copyright of our website. You shall not modify, upload, post, reproduce any of the content in our website without obtaining prior permission.
These Terms and Conditions shall be governed by and construed with the laws of Malaysia and shall be subject to the exclusive jurisdiction of the courts of Malaysia.