Return Policy


Return based on 'change of mind' is not accepted by any means.

We will accept returns from members for order sent back and received by us within 7 days for parcel from Peninsular Malaysia and 14 days for parcel from East Malaysia, from the date of receipt of the shipment ONLY on these following conditions:

  • Incorrect or defective item(s) delivered; and
  • Item(s) damaged during shipment

The item(s) returned to us mut be in its original condition and packaging.

Please fill up the Return Form through the link below:-

We will extend a full refund for the point of any item that fulfills the above requirements. We regret that shipping cost for your purchase will only be refunded if the return had been due to an oversight on our part.

You can only send your return item(s) to:

Lot 12, Jalan Teknologi 3/4,
Taman Sains Selangor 1, Kota Damansara,
47810 Petaling Jaya, Selangor.
Tel: 03-61451188

IMPORTANT NOTICE: In the event that the item(s) or parcel is undelivered and/or unclaimed by the members from our courier partners and item(s)/ parcel is returned to Mindtech Education Sdn Bhd, we will cancel and refund the points value of the order. Re-delivery request shall NOT be entertained. A fresh new order has to be re-submitted.

Should you have any problems or enquiries regarding our Return Policy, please feel free to drop us a note at We welcome your suggestions.